Cancellation & Rescheduling Policy

CANCELLATION & RESCHEDULING POLICY Last Updated: September 4, 2026 This Cancellation & Rescheduling Policy applies to sessions booked with House of Astara and Lisa Marie. By submitting a booking request, the client acknowledges and agrees to the version of this policy presented during the booking process. 1. CANCELLATIONS Clients may cancel a scheduled session up to 6 hours before the scheduled start time. Cancellation requests made within the permitted cancellation period should be submitted through the available House of Astara communication or booking channels. Cancellation requests received less than 6 hours before the scheduled start time may be treated as late cancellations. 2. RESCHEDULING Clients may request to reschedule a session up to 6 hours before the scheduled start time. Rescheduling is subject to available appointment times. A requested new appointment is not guaranteed until the new date and time have been confirmed by House of Astara. 3. LATE CANCELLATIONS If a cancellation or rescheduling request is made less than 6 hours before the scheduled session, House of Astara may be unable to offer an automatic replacement appointment. House of Astara may review exceptional circumstances individually when appropriate. 4. CLIENT LATENESS Clients are encouraged to join or be ready for their session at the confirmed start time. House of Astara will normally allow a grace period of up to 15 minutes after the scheduled start time. If the client arrives within the 15-minute grace period, the session may still end at the originally scheduled end time. The session duration is not automatically extended because of client lateness. 5. FAILURE TO ATTEND If the client has not joined or made contact within 15 minutes after the scheduled start time, the appointment may be considered a missed session or no-show. House of Astara is not required to extend the appointment beyond its original scheduled end time. Any request for another appointment following a no-show may be reviewed based on the circumstances and availability. 6. HOUSE OF ASTARA CANCELLATIONS If House of Astara or Lisa Marie must cancel or reschedule a session due to illness, emergency, technical issues, availability changes, or other circumstances, reasonable efforts will be made to inform the client as soon as possible. The client may be offered an alternative appointment time when appropriate. 7. TECHNICAL DIFFICULTIES Online sessions may occasionally be affected by internet, power, device, software, or communication problems. If a significant technical problem prevents the session from proceeding, Lisa Marie and the client may attempt to reconnect. If the session cannot reasonably continue, House of Astara may arrange another appointment or another appropriate solution depending on the circumstances. 8. TIME ZONES Clients are responsible for reviewing the date, time, and time zone displayed during booking. An appointment missed because of an incorrect client device time zone, travel, or misunderstanding of the displayed time may be treated as a missed appointment. Clients should contact House of Astara as early as possible if they believe there is a scheduling or time-zone issue. 9. PAYMENTS AND REFUNDS House of Astara may introduce online payment functionality or other payment methods. Any applicable payment, refund, credit, or payment-provider terms will be communicated to the client as appropriate. This policy does not create a promise of a refund where no refund arrangement has been expressly offered. Where a payment has been made and a cancellation occurs within the permitted cancellation period, House of Astara may provide the applicable refund, credit, or rescheduling option according to the payment terms presented for that booking. 10. EXCEPTIONAL CIRCUMSTANCES House of Astara understands that unexpected events can occur. Serious emergencies or exceptional circumstances may be reviewed individually. Any exception granted in one situation does not automatically change this policy for future bookings. 11. POLICY VERSION House of Astara may update this Cancellation & Rescheduling Policy when necessary. A new version may apply to future bookings after publication. The policy version accepted by a client at the time of a booking may be retained with the booking and consent record. A later policy update does not overwrite the version previously accepted for an earlier booking. 12. CONTACT Questions or cancellation and rescheduling requests may be directed to: House of Astara Email: houseofastara@proton.me Clients should include their name and sufficient booking information to identify the appointment, but should not send passwords, payment-card credentials, or unnecessary sensitive information by email. 13. ACKNOWLEDGMENT By submitting a booking after reviewing and accepting this policy, the client acknowledges the cancellation, rescheduling, lateness, and attendance conditions described above.

Last updated September 4, 2026 · Version 1.0