Privacy Policy

PRIVACY POLICY Last Updated: September 4, 2026 House of Astara respects the privacy and personal nature of the information shared by visitors and clients. This Privacy Policy explains what information House of Astara may collect, why it is collected, how it may be used, how it is protected, and the choices available to individuals who interact with the website or services. House of Astara is operated in connection with services provided by Lisa Marie, Intuitive Life Coach & Guide. By using the House of Astara website, contacting House of Astara, submitting a booking request, or participating in a session, you acknowledge the practices described in this Privacy Policy. 1. INFORMATION WE MAY COLLECT Depending on how you interact with House of Astara, we may collect information such as: - full name; - email address; - phone number; - city and country; - time zone; - selected service; - requested appointment date and time; - booking status and history; - questionnaire responses; - messages submitted through the website; - information voluntarily shared in connection with a session; - policy-consent records; - account information if client accounts are introduced; - technical information necessary for website operation, security, and authentication. We aim to collect only information reasonably necessary to provide, manage, protect, and improve the services. 2. PRE-SESSION QUESTIONNAIRE INFORMATION House of Astara may use a pre-session questionnaire to better understand the purpose, context, or focus of a requested session. Questionnaire responses may contain personal or emotionally sensitive information voluntarily provided by the client. Clients should provide only information that they are comfortable sharing and that is relevant to the requested service. Clients should not submit unnecessary: - medical records; - formal diagnoses; - government identification numbers; - passwords; - banking credentials; - complete payment-card details; - confidential information belonging to another person unless they are authorized to share it. House of Astara does not operate as a medical-record system and does not intentionally request medical records or clinical documentation. 3. HOW INFORMATION MAY BE USED Personal information may be used to: - respond to inquiries; - process booking requests; - schedule and manage sessions; - identify the appropriate service; - prepare for a requested session; - communicate regarding appointments; - process cancellations or rescheduling requests; - maintain booking records; - maintain client consent records; - provide administrative support; - operate and secure the website; - prevent misuse, fraud, or unauthorized access; - maintain appropriate business and legal records; - resolve technical or service-related issues; - improve House of Astara services and operations. Personal information will not intentionally be used for purposes that are materially unrelated to the reason it was collected without an appropriate basis or further notice where required. 4. LEGAL AND POLICY CONSENT RECORDS When a client submits a booking, House of Astara may record the client's acceptance of applicable documents, including: - Terms of Use; - Privacy Policy; - Cancellation & Rescheduling Policy; - Disclaimer. The system may record information such as: - the policy type; - the exact policy version accepted; - the time of acceptance; - the associated booking or client record. When policies are updated, House of Astara may preserve earlier versions so that historical consent records remain connected to the exact version originally accepted. Publishing a new policy version does not overwrite a client's historical acceptance of an older version. 5. SESSION INFORMATION Information shared during a House of Astara session may be personal in nature. House of Astara seeks to treat client communications with discretion and respect. However, no online communication system, internet-based service, database, email provider, video platform, or electronic transmission can be guaranteed to be completely private or secure. Clients should use their own judgment when deciding what information they wish to share. 6. CONTACT MESSAGES If you contact House of Astara through a website form, email, or another authorized communication channel, we may retain your contact information and message as reasonably necessary to respond to your inquiry and maintain appropriate records. 7. ACCOUNT INFORMATION If House of Astara provides user accounts, information necessary to authenticate and manage those accounts may be processed. Passwords should be processed through the authentication system and should not be intentionally stored in readable form by House of Astara. Users are responsible for maintaining the confidentiality of their own login credentials. 8. PAYMENT INFORMATION If online payment functionality is introduced, payments may be processed by a third-party payment provider. House of Astara does not intend to collect or store complete payment-card numbers, card security codes, or other full card credentials on its own application database. Payment providers may process information according to their own privacy policies and legal obligations. 9. TECHNICAL AND SECURITY INFORMATION House of Astara and its technology providers may process limited technical information necessary to operate and secure the website. This may include information related to: - authentication; - website sessions; - security events; - error logs; - device or browser interactions; - network requests; - protection against unauthorized activity. Necessary cookies or similar technologies may be used where required for authentication, security, session management, or essential website functionality. 10. THIRD-PARTY SERVICE PROVIDERS House of Astara may rely on trusted third-party service providers to operate parts of its technology and services. These providers may include services for: - website hosting; - database infrastructure; - authentication; - email; - communications; - scheduling; - video meetings; - payment processing; - technical monitoring or security. Such providers may process information only to the extent necessary for their respective functions and may be subject to their own privacy policies and legal obligations. House of Astara currently uses third-party infrastructure to provide and operate its website and database systems. 11. INTERNATIONAL SERVICES AND DATA PROCESSING House of Astara may serve clients located in different countries. Because House of Astara and its technology providers may operate internationally, personal information may be processed or stored in locations different from the client's country of residence. Data-protection requirements may differ between jurisdictions. House of Astara seeks to use reputable technology providers and reasonable safeguards appropriate to the nature of the information being processed. 12. DATA SHARING House of Astara does not sell personal information. Personal information may be shared only when reasonably necessary, including: - with service providers supporting website or business operations; - when authorized or requested by the client; - when necessary to protect the security, rights, or integrity of House of Astara or others; - when reasonably necessary to investigate misuse or fraud; - when required by applicable law, lawful process, or a valid legal obligation. House of Astara does not intend to make private questionnaire responses publicly available. 13. ACCESS TO CLIENT INFORMATION Access to personal client information should be limited to individuals who reasonably require that access to operate or provide House of Astara services. Questionnaire responses and other private booking information are intended for authorized access only. House of Astara seeks to separate private client information from publicly accessible website content. 14. DATA SECURITY House of Astara uses reasonable technical and organizational measures intended to protect personal information. Measures may include: - account authentication; - role-based access controls; - restricted database access; - secure communications technologies; - infrastructure security provided by trusted hosting and database providers; - separation of public and private information; - access limitations based on operational need. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure. House of Astara therefore cannot guarantee absolute security. 15. DATA RETENTION House of Astara may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including: - providing services; - maintaining booking history; - maintaining consent records; - responding to inquiries; - resolving disputes; - maintaining security; - complying with applicable legal or administrative obligations. Different categories of information may be retained for different periods. Historical policy-consent records may be retained so House of Astara can demonstrate which policy version was accepted in connection with a particular booking. Information that is no longer reasonably required may be deleted, anonymized, or otherwise removed where appropriate, subject to legitimate record-retention needs. 16. CLIENT CHOICES AND REQUESTS Depending on applicable law and the circumstances, individuals may request to: - know what personal information House of Astara holds about them; - correct inaccurate personal information; - request deletion of certain information; - ask questions about how their information is used; - withdraw a consent where processing is based on consent and withdrawal is legally available. Not every request will necessarily require deletion of all information. For example, House of Astara may need to preserve certain records where reasonably necessary for legal, security, contractual, fraud-prevention, consent-history, or administrative purposes. Requests may be submitted using the contact information below. 17. EMAIL AND COMMUNICATIONS House of Astara may use the contact details provided by a client to send communications reasonably connected to: - an inquiry; - a booking; - a session; - scheduling; - rescheduling; - cancellation; - payment; - administrative matters; - service-related notices. House of Astara should not treat a client's booking consent as automatic consent to unrelated promotional marketing where separate consent is legally required. 18. INFORMATION ABOUT OTHER PEOPLE Please avoid submitting personal information about another person unless it is reasonably necessary and you have an appropriate right or permission to share that information. 19. CHILDREN House of Astara services are intended for adults. Individuals must be at least 18 years old to independently book a House of Astara session. House of Astara does not intentionally design its booking services to collect personal information from children. 20. EXTERNAL LINKS The House of Astara website may contain links to websites or services operated by third parties. House of Astara is not responsible for the privacy practices, security, availability, or content of independent third-party websites. Users should review the privacy policies of third-party services before providing information to them. 21. CHANGES TO THIS PRIVACY POLICY House of Astara may update this Privacy Policy when its services, technology, business practices, or legal requirements change. New versions may be published with a new version number and publication date. Where a specific version was accepted in connection with a booking, House of Astara may preserve that historical version and the related consent record. A newly published version does not retroactively replace the version previously accepted for an earlier booking. 22. NO MEDICAL RECORD SYSTEM House of Astara is a non-clinical life-coaching and personal-guidance service. The House of Astara platform is not intended to function as: - an electronic health record; - a medical-record database; - a psychiatric record system; - a clinical patient-management system. Clients should not upload or submit unnecessary medical documentation. 23. CONTACT Questions, concerns, or privacy-related requests may be directed to: House of Astara Email: houseofastara@proton.me Please include enough information for House of Astara to understand and respond to the request, but do not send passwords, complete payment-card information, or other unnecessary highly sensitive credentials by email. 24. ACKNOWLEDGMENT By using House of Astara or submitting a booking after reviewing and accepting this Privacy Policy, you acknowledge that you have been informed of the privacy practices described in the version presented to you.

Last updated September 4, 2026 · Version 1.0